Spinifex & Co Gift Card
Need a last minute gift? Give the gift of choice with a Spinifex and Co e-gift card.
ENJOY $5 FLAT RATE SHIPPING AUSTRALIA WIDE!
Hey there, we deliver Australia-wide and Internationally, woohoo!
All orders are dispatched via Australia Post with tracking, processed within 24-48 hours and dispatched within 1-3 business days.
SHIPPING COSTS
We love our customers so we try really hard to offer our customers only the best!!
Enjoy these great shipping deals!
- Australia-Wide standard shipping FLAT RATE $5.00
- Delivery Time: 4-7 business days*
- Australia-Wide Express Shipping FLAT RATE $10.00
- Delivery Time (express): 2-4 business days*
- FREE EXPRESS SHIPPING on all orders over $250.00
- International Standard Shipping $30.00
- Delivery Time: 7-10 business days*
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipment notification via email. This will include a tracking number so that you can track your order via Australia Post.
If you are unable to find your tracking number, please check your spam folder or contact our team at customercare@spinifexandco.com
*Delivery times provided are an estimation only and can differ depending on your location and covid delays.
FREE EXCHANGES + RETURNS
So online shopping is hard... We don't blame you for checking out our amazing FREE exchange and returns policy.
WHAT IS OUR FREE EXCHANGE POLICY?
Need to exchange a size? We get it! Send back your item, and we will send out your new exchange item free of charge!
WHAT IS OUR RETURN POLICY?
If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping costs. You must notify us within 30 days of receipt of goods and return goods to us within 10 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.
To lodge an exchange or return, head to our returns centre here. You will need your order number and email address and the returns centre will give you all the info you need.
Please allow 3-5 business days for your return to be processed once it arrives back to our warehouse.
CAN I RETURN/EXCHANGE A SALE ITEM?
For items purchased on sale - we only offer credits. No exchange or refund is offered except as required by Australian Consumer Law. This includes all reduced-priced items purchased as part of a Flash Sale, limited time offer sale, etc. Of course, if your item is faulty, please see below.
WHAT HAPPENS IF MY ITEM IS FAULTY?
If you believe your item is faulty, you must contact us as soon as possible describing the fault. We will endeavour to offer a repair, exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law. If we require the goods be returned for inspection, this must be done within 10 days of contacting us.
FAULTY/DAMAGED ITEMS
For all faulty or damaged items, please email customercare@spinifexandco.com so that we can arrange for the item to be repaired or replaced. Please also include a photo of the issue so our team can assist in resolving the matter as quickly as possible.
Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, a full refund inclusive of shipping costs will be issued.
Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged.
