Returns and exchange policy
We deliver Australia-wide and Internationally.
All orders are dispatched via Australia Post and are processed within 24-48 hours and are dispatched the following business day.
We offer free standard shipping on all orders over $250.
- Australia-Wide standard shipping $10.00
- Delivery Time: 4-7 business days*
- Australia-Wide Express Shipping $15 on all orders
- Delivery Time (express): 2-4 business days*
- International Standard Shipping $30.00
- Delivery Time: 7-10 business days*
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipment notification. This will include a tracking number so that you can track your order via Australia Post.
If you are unable to find your tracking number, please check your spam folder or contact our team at firstname.lastname@example.org
*Delivery times provided are an estimation only and can differ depending on your location and covid delays.
RETURNS POLICY & PROCEDURE
We are committed to our reputation for quality and hope you are satisfied with your order. In the instance that you may need to return or exchange an item please see our return policy and process outlined below.
Spinifex & Co offer exchanges or refunds on all full price purchases from our online store, within 30 days of purchase date.
All sale items are final sale only and are unable to be accepted for credit, refund or exchange. This includes all items purchased using a discount code or temporary promotion.
Refund notifications will be sent via email once your return has been processed.
All refunds are processed in the original currency of the order to the original method of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process.
Post items back to - Spinifex and Co, Bunya Highway, Bell, QLD 4408
We recommend tracking your items.
Exchanges are available for alternative sizes only. If you would like to exchange one item for another you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our returns policy.
Item/s must be returned in original condition, unworn, unwashed and with all tags remaining in place within 20 days of purchase date.
Complete the returns form and post back to the address listed on the returns form within 30 days of the original purchase, we are unable to accept late returns.
Spinifex and Co will review the item/s returned and if they meet the conditions of our returns policy your return will be approved and processed. Returns that do not meet or follow our return policy and procedures can not be accepted and will be sent back to the customer.
Spinifex and Co do not refund any initial shipping charges or additional charges, including customs, duties or sales taxes. We recommend using a registered and trackable method of return shipment and can not process or accept liability for returns that are lost or damaged via return delivery.
For all faulty or damaged items, please email email@example.com so that we can arrange for the item to be repaired or replaced. Please also include a photo of the issue so our team can assist in resolving the matter as quickly as possible.
Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, a full refund inclusive of shipping costs will be issued.
Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged.