SHIPPING & RETURNS POLICY


Shipping, returns and exchange policy

SHIPPING

Hey there, we deliver Australia-wide and Internationally, woohoo!

All orders are dispatched via Australia Post with tracking, processed within 24-48 hours and dispatched within 1-3 business days.

SHIPPING COSTS

We love our customers so we offer free express shipping on all orders over $250, how goods that!  Other shipping costs are: 

  • Australia-Wide standard shipping $10.00 
  • Delivery Time: 4-7 business days*
  • Australia-Wide Express Shipping $15 on all orders
  • Delivery Time (express): 2-4 business days*
  • International Standard Shipping $30.00
  • Delivery Time: 7-10 business days*

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipment notification via email. This will include a tracking number so that you can track your order via Australia Post.

If you are unable to find your tracking number, please check your spam folder or contact our team at customercare@spinifexandco.com

*Delivery times provided are an estimation only and can differ depending on your location and covid delays.

RETURNS POLICY & PROCEDURE

We are committed to our reputation for quality and hope you are satisfied with your order. In the instance that you may need to return or exchange an item please see our return policy and process outlined below.

RETURNS

Spinifex & Co offer exchanges or refunds on all full price purchases from our online store, within 30 days of purchase date.

All sale items are final sale only and are unable to be accepted for credit, refund or exchange. This includes all items purchased using a temporary promotion. 

Refund notifications will be sent via email once your return has been processed.

All refunds are processed in the original currency of the order to the original method of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process. 

HERE'S WHAT TO DO NOW

Okay, now that the formalities have been stated let's get down to brass tacks and give you a few simple steps to get your exchange or refund on the way:

  1. Email our team at customercare@spinifexandco.com with the following details: 
  • Order number
  • Exchange or refund 
  • Reason for exchange or refund
     2. Our team will be in touch within 48hrs.
     3.If you are exchanging items, you will be sent a link to pre-purchase a return shipping label for the exchanged items to be returned to you, so there is no need for pre-paid satchels
    4.If you are wanting an item refunded, you refund will be process within 48hrs of receiving your package and you will receive a refund notification via email.

EXCHANGES

Exchanges are available for alternative sizes only. If you would like to exchange one item for another you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our returns policy. 

RETURNS PROCEDURE

Item/s must be returned in original condition, unworn, unwashed and with all tags remaining in place within 30 days of purchase date, we are unable to accept late returns.  

Spinifex and Co will review the item/s returned and if they meet the conditions of our returns policy your return will be approved and processed. Returns that do not meet or follow our return policy and procedures can not be accepted and will be sent back to the customer. 

Spinifex and Co do not refund any initial shipping charges or additional charges, including customs, duties or sales taxes. We recommend using a registered and trackable method of return shipment and can not process or accept liability for returns that are lost or damaged via return delivery. 

FAULTY/DAMAGED ITEMS

For all faulty or damaged items, please email customercare@spinifexandco.com so that we can arrange for the item to be repaired or replaced. Please also include a photo of the issue so our team can assist in resolving the matter as quickly as possible. 

Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, a full refund inclusive of shipping costs will be issued. 

Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged.