So online shopping is hard... We don't blame you for checking out our amazing FREE exchange and returns policy.

WHAT IS OUR FREE EXCHANGE POLICY?

Need to exchange a size?  We get it!  Send back your item, and we will send out your new exchange item free of charge!

WHAT IS OUR RETURN POLICY?

If for some reason you are not completely happy with your purchase, you may return the merchandise for a full refund less shipping costs. You must notify us within 30 days of receipt of goods and return goods to us within 10 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact. 

To lodge an exchange or return, head to our returns centre here. You will need your order number and email address and the returns centre will give you all the info you need.

Please allow 3-5 business days for your return to be processed once it arrives back to our warehouse. 

CAN I RETURN/EXCHANGE A SALE ITEM?

For items purchased on sale - we only offer credits. No exchange or refund is offered except as required by Australian Consumer Law. This includes all reduced-priced items purchased as part of a Flash Sale, limited time offer sale, etc. Of course, if your item is faulty, please see below.

WHAT HAPPENS IF MY ITEM IS FAULTY?

If you believe your item is faulty, you must contact us as soon as possible describing the fault. We will endeavour to offer a repair, exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law. If we require the goods be returned for inspection, this must be done within 10 days of contacting us. 

FAULTY/DAMAGED ITEMS

For all faulty or damaged items, please email customercare@spinifexandco.com so that we can arrange for the item to be repaired or replaced. Please also include a photo of the issue so our team can assist in resolving the matter as quickly as possible. 

Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, a full refund inclusive of shipping costs will be issued. 

Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged.